Due to our growth, we are looking for an enthusiastic team player with admin experience (or transferable skills with an aptitude to learn) to provide a timely and accurate support service to our Onboarding Team.  As Recruitment Administrator you will join us on a full-time, permanent basis, hybrid working from home and our Basildon site (3 days in the office, 2 days working from home per week). You will receive a salary of £22,500 per annum. 

About us

At Stonebridge, our employees tell us we are a great place to work.  We are passionate about what we do, our people matter, their opinions, insights and enthusiasm are key to our success.  We value and look after people, are big on employee wellbeing, we are socially and environmentally responsible and like to get involved in charity work.  We consistently look for ways to create a better future, back each other and most importantly, to do the right thing.

Our benefits

• Great company culture
• Free breakfast, lunch, fresh fruit snacks, hot and cold soft drinks when working in the office
• 2 days off per annum for charity / community volunteering 
• 2 half days paid leave for 'me time' to support mental and physical wellbeing
• 1 day paid leave for 'team time' joining your team in a volunteering / community service activity
• 28 days annual leave (including the 8 bank holidays) rising by one extra day per full year of service up to 33 days including bank holidays after 5 years service.  
• Full programme of employee engagement activities
• Company reward and recognition schemes
• Discounts off online and high street shopping through our employee benefits platform
• Company sick pay
• Option to buy / sell up to 5 additional days annual leave
• Gym Subsidy
• Bike to work scheme
• Pension
• Employee Assistance Programme
• £500 employee referral scheme
• Death in service insurance cover
• Critical illness insurance cover

Our Ideal Candidate

• Reliable, enthusiastic, quick to learn
• Admin experience or good transferable skills for admin 
• Organised
• Good teamworker
• Good  verbal and written communication skills
• Efficient and accurate keyboard skills
• Strong attention to detail

Key Responsibilities

Supporting a team of onboarding partners who process applications from new mortage firms to join the Stonebridge Network, you will provide the admin support which helps the team:

1. Process applications to standard and within timelines

Responsible for:

• Knowing the full criteria, requirements and timelines for processes covered within the Onboarding Department
• Providing support for Senior Onboarding Partners and to complete processes within a timely manner.
• Assisting with completing the processing of all applications (new Introducer and Licence requests, as well as Admin cases) to standard and schedule.
• Flag up to Senior OB Partner / OB Manager where workloads may impact capacity to complete tasks on time and agree contingency measures

2. Manage incoming calls/emails to standards and within timelines

Responsible for:

• Monitoring the volumes and turnaround times of calls & emails 
• Ensuring own items are completed within expected timelines
• Flag up to Senior OB Partner / OB Manager where workloads may impact capacity to complete tasks on time and agree contingency measures

3. Ensure member update requests are processed within standard timelines (e.g. reference requests, leavers etc)

Responsible for:

• Maintaining knowledge of processes and requirements for member requests (examples: reference requests, change of company details, new Licence requests, leavers, admin applications etc)
• Flag up to Senior OB Partner / OB Manager where workloads may impact capacity to complete tasks on time and agree contingency measures

The objectives for the Recruitment Administrator will be set with the Onboarding Manager, in line with the prevailing business requirements at the time. These will have an element of flexibility due to the ever-evolving regulatory framework and the need for the business to be responsive, as well as process and team development to improve the network experience and operations efficiency.

If you require any reasonable adjustments for any part of the recruitment process, please let our recruitment team know within your covering letter.

Individuals with different cultures, perspectives and experiences are at the heart of the way Stonebridge works. We are committed to equality of opportunity and welcome applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships, and ex-offenders.